QuotaGuard Technical FAQ's
Frequently Asked Questions
Why Does QuotaGuard Provide Customers Two IP Addresses?
Please white-list both IP addresses as traffic may route through either one at any time.
Is There a Minimum Commitment?
What Is Your Support SLA?
Also see : QuotaGuard Static IP Support SLA's for Each Hosted Platform
How Does The Free Trial Work?
What Analytics are Available?
Will My Static IP Addresses Change?
What About Privacy, Security, and Data Retention Questions?
How Does QuotaGuard Handle Proxying HTTPS connections?
A: Customers can choose to have their SSL certificates loaded into our proxy servers so that we can support HTTPS for them. This is easily configurable in our QuotaGuard dashboard.
Can we request longer time-outs for slow connections?
“We had an issue integrating the service with our app and within 10 minutes Tim from QuotaGuard was walking me through it in a chat room, including sending over working code samples for my app. Not often you get such hands on service!”
– Vivek Patel, qmul.ac.uk
“Easy to set up and forget, worked right out of the box for us. QuotaGuard Static allowed us to focus on building and improving our product, instead of wasting time with infrastructure improvements.”
Jacki G. – Life Scavenger
” QuotaGuard Technical Support is amazing! They replied to me within minutes and solved my issues in no time. And even answered questions about my project Heroku integration. 5 stars.”
– Ahmad, CodyTek.com