What is the QuotaGuard Support SLA?

    As a North American-based business, we offer front-line support between 9am and 5pm EST on regular business days, not including holidays.

    Support e-mails are usually answered within a few hours during this period.

    Emergency support out of hours is undertaken on a best effort basis, but we pride ourselves on our service reliability and response time.

    Any time we can assist our customers, we try to make the effort to help them.