What is the QuotaGuard Support SLA?
As a North American-based business, we offer front-line support between 9am and 5pm EST on regular business days, not including holidays.
Support e-mails are usually answered within a few hours during this period.
Emergency support out of hours is undertaken on a best effort basis, but we pride ourselves on our service reliability and response time.
Any time we can assist our customers, we try to make the effort to help them.