Heroku Welcome Email for New Customers

    The “Welcome to QuotaGuard” email from a new Heroku provisioning outlines how to start configuring your QuotaGuard Static IP settings.

    Sometimes the email is lost or just misplaced in some manner, so we’ll post it here for your future reference any time:


    First of all, welcome to QuotaGuard, we’re happy you’ve decided to try out our service for your application. This email should get you up and running in no time.

    Please keep this email for future reference, as it can help with setting up, reaching out to support, knowing your configurations, and answering general FAQ.

    Note: Provisioning the QuotaGuard Add-On does not automatically route your application traffic through the QuotaGuard Static IP’s. There are a few steps to setup your app to send only desired traffic through the Static IP’s, as outlined below.

    Accessing Static IP Connection Settings

    You can start using our service immediately using the credentials we added to your dyno in the QUOTAGUARDSTATIC_URL or QUOTAGUARDSHIELD_URLenvironment variable.

    Additionally, your Static IP connection information can be found in your QuotaGuard administrator dashboard.

    To reach the dashboard, either run $ heroku addons:open quotaguardstatic or click on the upper right arrow next to the QuotaGuard Add­on.

    If you have trouble finding how to open the QuotaGuard Administrator, please follow Step 6 from the instructions in this blog post, How to Provision the QuotaGuard Add-on.

    Your Static IPs

       * {Static IP #1}

       * {Static IP #2}

    Please allow all IP addresses for any whitelisting or firewall rules, as traffic may route through any of the IP addresses at any time.

    Subscription Information

    Username: {QuotaGuard UserName, it will look something like 33f8spbzv4pp4x}

    Proxy Password: Located in your QuotaGuard administration dashboard

    Connection String Format

    HTTP url: http://{USERNAME}:{PASSWORD}@eu-west-static-05.quotaguard.com:9293 (for HTTP and HTTPS traffic.)

    SOCKS url: socks5://{USERNAME}:{PASSWORD}@eu-west-static-05.quotaguard.com:1080 (for all types of TCP traffic.)

    Testing Your Connection

    via Heroku CLI

    $ heroku run 'curl -x http://{USERNAME}:{PASSWORD}@eu-west-static-05.quotaguard.com:9293 -L ip.quotaguard.com'

    via Curl

    $ curl -x http://{USERNAME}:{PASSWORD}@eu-west-static-05.quotaguard.com:9293 -L ip.quotaguard.com

    Inbound Proxy

    If you are looking to use the Inbound proxy, you will need to upgrade to the Micro plan or higher.

    To upgrade you either run $ heroku addons:upgrade quotaguardstatic:micro or change the plan from the Resource tab on the Heroku dashboard.

    Setup instructions for Inbound Proxys can be found for both services at:

    QuotaGuard Static: Getting Started with QuotaGuard Static IP Inbound Proxy

    QuotaGuard Shield: Getting Started with QuotaGuard Sheild IP Inbound Proxy


    To access Support and get help, we have a few options for you, or you can just open a new ticket at our Support portal and we will answer you directly.

    More Resources

    Thanks for giving us a try and don’t be shy about reaching out for help, we’re always here to assist with any questions you might have.

    The QuotaGuard Support Team

    Ready to Get Started?

    Get in touch or create a free trial account